Privacy Policy
SECTION 1: INTRODUCTION
Part of our mission to make your experience with this site better, safe and secure. In order to do that, we need to collect information that will allow us to provide content and keep you updated. In this Privacy Policy, we explain what information we collect when you visit our website, why we collect that information, how we collect it and how it is used. We are committed to protecting and respecting your privacy in accordance with the Data Protection Act 1998. We will never sell your personal information.
If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide content for you.
By using our website, you are agreeing to the terms of this Privacy Policy.
1.1. Definitions and clarifications
When we use the terms “we,” “us,” “our,” and “Thriving Good Life”, we are referring to this website.
When we use the term “you” and “your”, we are referring to a visitor of our website, and a consumer of our content and/or products.
When we use the terms “personal information” or “data”, we are referring to any information that identifies, or can identify a visitor to our site.
For the purposes of EU data protection legislation, we are the data controller of your personal information.
1.2. Policy amendments
We may update this privacy policy from time to time, so please review it frequently. Amendments and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. By continuing to use this website after these changes are posted, you agree to the revised policy.
SECTION 2: YOUR INFORMATION
What information do we collect, and when/how is it collected?
When you visit our site, we collect information that you share with us voluntarily through your use of the site. In addition to this, some information is automatically collected through your web browser or mobile device.
2.1. Information you provide to us
Including, but not limited to:
Contact information such as your name, or email address
Account or profile information such as your username, login details and password, along with details of any transactions (where applicable), along with any information you choose to upload, i.e. profile pictures and photos
Information you supply through the contact form, customer surveys or email communication, i.e. when you provide feedback or report an issue with the site
2.2. Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Visitor comments may be checked through an automated spam detection service.
2.3. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
2.4. Information that is automatically collected
Including, but not limited to:
Our website uses cookies to distinguish between users of our website, and monitor where our traffic is coming from. Cookies also provide us with information about how this website is used, and to learn about your browser and operating system.
When you browse our site, we also automatically receive:
Your computer and mobile device’s Internet protocol (IP) address which contains information about your location, device, browser type, operating systems, mobile network
Information on the webpages visited on the site, the amount of time spent each webpage, search terms used to enter the site, search queries, resources accessed and downloaded
Third party referrals, i.e. if you came to our site from a social media page, or a link on a blog or other website
Please refer to our Cookie Policy for more detailed information on this.
2.5. Information from third parties
We may receive data from third parties such as marketing service providers or platforms and partners who share information with us to help improve our service to you. We partner with third parties who are bound by the terms of the General Data Protection Regulation (GDPR), and who have explicitly obtained your consent to share.
SECTION 3: INFORMATION USES
Why we need the information and how will it be used?
We rely on a number of legal and service driven reasons to collect, obtain, use, and share your information, including to:
Provide support, assistance and deal with complaints
Provide information about new products we may release, services, promotions, special offers, competitions, events, news, advertising and marketing, as well as other updates
Comply with a legal obligation, or court order or in connection with a legal claim
Conduct research that will help us develop relevant material and products for you
Customise advertising and marketing campaigns to ensure we continue to target the right audience for our content
Analyse advertising and marketing data so that we can track where web traffic is coming from
Allow us to gather feedback, comments, and suggestions for how we can improve our products and services, as well as your overall web experience
Monitor how well the website is performing
SECTION 4: INFORMATION SHARING AND DISCLOSURE
There are certain circumstances where we may need to disclose your personal information to third parties. We are committed to protecting the security of your information, and will only share data with these parties where it is necessary in order to provide our service to you.
We may share your personal information for very limited reasons and in limited circumstances in the following ways:
Service providers, agents and associates. We partner with certain trusted third parties to perform functions and services as outlined in Section 3 of this policy. For example, third parties that help us with email delivery, running contests, customer support, hosting, prospective partners, spam protection, advertising and marketing, data monitoring and analytics (Google Analytics). We will share your personal information with these third parties, but only to the extent necessary to perform these functions and services.
We use CusRevs, an independent feedback platform, to manage the collection of customer reviews. This service allows us to use an outside source to verify the legitimacy of the reviews we receive, and to display trust badges on our website. They act as both a data processor, and data controller in the collection of your data. Here's a link to CusRevs Privacy Policy.
We use reCAPTCHA on this site. It's a free service from Google that helps protect our website against spam attacks and abuse. Use of this service is subject to Google's Privacy Policy. and Terms of Use. Visit their website to learn more about their respective Policies.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, but only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, cyber crime or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Consensual sharing. Where we have your consent, we may publicly share your feedback or comments sent via email or social media, on our website, other social media channels or via our newsletters.
4.1. Use of Cookies
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish between users of our website, and monitor where our traffic is coming from. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and as error-free as possible.
To find out more about how we use Cookies, please read our Cookie Policy
SECTION 5: DATA RETENTION AND SECURITY
5.1. Legal and regulatory obligations - how long we retain your data?
We retain personal information only for as long as necessary to provide you with our services. However, we may also be required to retain some information to comply with our legal, tax, accounting and regulatory obligations, to resolve disputes, and to enforce agreements.
We generally keep limited data (records of any products purchased via this site) for the following time period: 10 years. This information is stored securely.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
SECTION 6: TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as is the case with our email marketing provider, Mailerlite, who is Standard Contractual Clauses (“SCCs”) compliant.
SECTION 7: TRANSACTIONAL EMAILS AND E-MARKETING
How do you get my consent?
If we ask for your personal information for the purposes of email marketing, we will always ask you directly for your express consent to join our email lists by way of signup forms presented on this website. By signing up via those forms, you are agreeing for us to send you email marketing communication. If you later decide to unsubscribe from our marketing communications, we will ensure that your information is removed from our records, and that we do not contact you with regards to marketing matters.
How do I withdraw my consent?
You can unsubscribe from these emails, at anytime, by clicking the link at the bottom of such emails. Alternatively, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello @ thrivinggoodlife [dot] com.
Do you collect information from minors?
We do not knowingly collect information that personally identifies children under the age of 13. If you believe we are in possession of identifiable data for a child under the age of 13, we ask you to contact us with the details and we will immediately remove any such information from our records.
SECTION 8: YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for administrative, legal, or security reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
SECTION 9: CONTACT INFORMATION
Thriving Good Life is a website is owned and operated by Tinker Squad Ltd. We are registered in the UK under company number 09948625, with our registered office at 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND.
If you have any questions or concerns regarding this Policy, please contact our privacy compliance officer at hello @ thrivinggoodlife [dot] com.
SECTION 10: LINKS
Articles and blog posts on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
When you click on links on our website, you may be redirected to a third-party website or application. We are not responsible for the privacy practices of other sites. We therefore recommend that you read their privacy policies and terms so you can understand the manner in which your personal information will be handled by these providers.